For hospitality companies, customer experience is everything: What amenities are provided? How friendly is the staff? Is it close to where I want to go? More than 85% of guests consult online reviews for answers to questions like these before making a purchase decision.
Foore helps hospitality businesses leverage guest’s feedback to get more guests and retain them. Not only this, more and continuous Google reviews will also improve your business’s Google listing. Which will eventually lead into more sales.
Easily gather new reviews from your guests via automated SMS and other social media messaging channels sent to their mobile devices at critical customer journey touchpoints. Foore directs your guests to the Google review page, where they can share feedback for the world to see.
Foore makes sure that only those customers who are satisfied with your service land on Google. While the rest will send feedback directly to your Foore dashboard. Monitor your reviews in one place. Receive SMS or email alerts the moment a guest leaves negative feedback. Respond in real-time to solve problems before they escalate, preventing bad reviews on public sites.
Hospitality businesses focus majorly on giving a great guest experience, retaining guests and building healthy relationships. Guests expect good service, availability of amenities, friendly staff at a hotel and the hotel expects the guest to visit the store again after delivering great experience. Are you looking to engage with your guest after the visit to make sure he/she is retained? Foore offers an easy-to-use AI-powered customer communication tool under a single platform. The customer experience improves multifold, before and after the customer is at the hotel.
A typical hospitality business communicates with a customer through multiple channels. Be it social media channels like Facebook Messenger(one of the most popular chat messenger), SMS, website chat, calls, e-mails, etc. Foore offers an “all under one roof” platform to engage with customers with greater control and efficiency. Livechat to talk to all your customers from any channel you prefer.
Losing out on revenue due to missed customer calls? Foore’s Virtual Receptionist makes sure that the missed calls from customers are handled efficiently and converts them into room bookings.
No customer is missed!
Foore’s “Ready Bots” does the talking to your customers making sure the customer does the following things instantly.
Launched a new hospitality center, came up with a special discount offer for your customers( who have visited you or have interacted with you for the first time) or a new loyalty program for your utterly loyal customers? Foore’s “Facebook Messenger & SMS Broadcasts” helps you broadcast any custom message as per your choice. Send offers, events, loyalty programs, promotions, etc to all your customers with a single click.
Having problems notifying your team members about a specific customer? Voila! The problem exists no more. Foore’s collaboration tool helps a restaurant collaborate and communicate with all the team members to resolve any customer queries for any store location. Creating tickets has never been easier! Create Foore’s instant “Tickets” and assign it to yourself or your teammate( whoever you deem fit to resolve the query).
All your data is 100% secured and only or your team member can access it. Foore values your data and promises to keep your data secured. Data security or data privacy, Foore takes care of it all.
All in one dashboard to generate more Google reviews but also manage all your reviews. Send SMS campaigns or use the auto-responder to respond to all your reviews.