Getting Started With Virtual Receptionist

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We will walk through the steps to purchase and configure virtual receptionist. Virtual receptionist will handle the calls that you are not able to answer. These calls will be tracked in your Foore dashboard.

Customers will be able to leave a voicemail, receive SMS or Facebook message to book an appointment with you.

Purchase Virtual Receptionist

Virtual receptionist is a paid addon that requires paid subscription on your Foore account. Basic subscription will cost $8/month.

Virtual receptionist will cost $10/month + $0.99 per incoming call  

Head over to Virtual Receptionist in your Foore dashboard.

virtual receptionist

Select your country and you can optionally add a location for the virtual receptionist’s number. Just hit “Get Now” and you will have a new virtual receptionist purchased.

Note: It is not guaranteed that you will get the number for the location you specified. The country is guaranteed.

Note2: If your country is not listed, just write to us and our backend team will purchase and activate your backup receptionist.

Configuring virtual receptionist

Configure call forwarding

To get started you will have to enable conditional call forwarding on your business’s number. Typically you should forward when not-answered, busy or on another line. 

The call forwarding must be done to your virtual receptionist’s number on your Foore dashboard.

Configure virtual receptionist

Once you are done with call forwarding, move to configuring your virtual receptionist’s behaviour.

Configure call handling

Let’s start with configuring how virtual receptionist receives a call that you were unable to handle otherwise.

You can choose to play a text or play an audio. It is strongly recommended that you record and play an audio with personalized message for your customers.

To quickly test out configurations, we will go with playing text for now.

Call Handling Foore

Configure call recording

Next, let’s configure your virtual receptionist to allow recording voice messages from customers. 

You just need to need to set this to ‘On’ from the call recording setting.

Configure Call Recording Foore

Note: It’s strongly recommended that you let your customers know that the call is being recorded, if you are using this feature.

Configure after-call SMS

On receiving a call, virtual receptionist can send an SMS to the caller. SMS can have further information about your business as well as can provide ways to book an appointment with you.

A good example of SMS to be sent is –

We are unable to take your call right now. You can leave a message by responding to this SMS or Connect with us on Facebook to book appointments and get queries answered instantly.

Configure after call SMS

Configure Facebook messenger message

On receiving a call, virtual receptionist can send a message to caller on Facebook messenger along with SMS. Facebook messenger allows you to sent rich interactive messages with pictures and call to action.

Facebook Messenge Message Config

Note: Your facebook account and page must be connected with Foore to enable Facebook message with virtual receptionist.

Note2: We have published “Getting started” guide for configuring facebook automation that shows how to connect and activate facebook account and page.

Configure ignored contacts

You may want to whitelist numbers of your team, friends and family so that they do not end up receiving SMS if they call.  You can whitelist such numbers in ignored contacts.

Configure Ignored Contacts

Tracking and viewing incoming calls

The calls received by virtual receptionist can be viewed in conversations along with full context information of the caller.

Track Incoming Calls

You can send further message and listen to recording from the calls.

List of all calls is also available in the virtual receptionist module.

Virtual Receptionist Call Logs

That is all the necessary configuration to make the virtual receptionist your own. 

Along with forwarding the calls, you can take prints of the virtual receptionist number and let customers know of your brand new virtual receptionist that never sleeps.

It’s raining here and i really need a virtual receptionist to write more articles while i sleep!

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