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Getting started with SMS Broadcast

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You can send SMS Broadcast to targeted customers using Foore. Customers can be filtered into segments based on tags, date of contact, NPS, Check-In location and much more.

You get to see how your broadcasts are performing from delivery and click rates reports provided by foore.

We will guide you through the steps to send your first SMS Broadcast.

Create SMS Broadcast message

Head over to SMS Broadcast module . You will see that SMS sender code that is set for your account as well as SMS credits your account has.

The default SMS sender code is oFoore and paid plans allow to choose unique SMS sender code for your brand. You will need SMS credits to send broadcast.

To create a new broadcast, click on + SMS Broadcast button.

Add campaign name and SMS you would like to send to customers. Foore will automatically shorten and track any URLs you add to the SMS. We recommend keeping SMS under 200 characters even though the limit is 480 characters.

At this point we are done with setting up the message. Let’s move on to choosing the right audience that will receive this broadcast.

Choose the audience for broadcast

Default audience is all your contacts. You can use various 10+ filters to choose just the right audience for your broadcast. 

Let’s select everyone who did not contact us for 60+ days. We will use filter Last heard from and a value greater than 60 days.

You will see filtered list of contacts that the broadcast will be sent to.

Save the broadcast.

Test broadcast before sending

We strongly recommend that you test your message before sending to the contacts. Click on Test Send on the broadcast and you will see a dialog box with phone and name input. 

You will receive SMS from your SMS sender ID.

Broadcast reports

After you send the broadcast by clicking on send, you will start seeing reports. 

Sent broadcasts are available at https://www.app.foore.in/broadcast/sms-sent

The broadcast may take time to complete sending depending on the number of contacts you are sending to. The available reports include count of contacts the broadcast was sent to, delivery rate, and link click rate.

You can get list of people whom the message was sent, delivered, clicked the link etc. Just click on any number and you will see the list of people.

You can further tag these people to create segments for future campaigns.

You can also send broadcast by starting with selecting the audience from the People module. To know more about people filtering you can read Getting started with Filters.

To excel in your marketing communication game, it is extremely important to send the right content to the right audience. Foore allows you to select the right audience and if you are looking for content ideas, do get in touch with us!

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